Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact information, such as name, phone number, email address, and delivery address.
• Order and service information, such as order history, garment details, and service preferences.
• Payment-related information processed by authorized payment providers.
• Communication data, including SMS opt-in status, message logs, and support requests.
• Technical data from website usage, such as IP address, browser type, and pages visited.

2. How We Use Information

We use personal information to:

• Provide and manage cleaning, laundry, pickup, and delivery services.
• Process transactions and send order confirmations, reminders, and receipts.
• Send promotional and marketing messages when you have opted in.
• Respond to questions and provide customer support.
• Improve website performance, service quality, and business operations.
• Comply with legal obligations and enforce our terms.

3. SMS Privacy and Mobile Marketing

If you opt in to SMS messages, we may send promotions, updates, reminders, and service notifications. We may use providers such as Twilio and Plivo to deliver these messages.

SMS consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for help.

We do not sell, rent, or share SMS opt-in data or mobile phone numbers with third parties for their own marketing purposes.

4. When We Share Information

We may share information with:

• Service providers that support our operations, such as messaging, hosting, analytics, and payment processing.
• Professional advisors and legal authorities when required by law or to protect our rights.
• Successors in the event of a business transfer, merger, or reorganization.

5. Data Retention

We keep personal information for as long as reasonably necessary to provide services, satisfy legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We use commercially reasonable technical and organizational safeguards to protect personal information. No system is 100% secure, but we continuously work to protect your data.

7. Your Choices and Rights

You may:

• Opt out of marketing emails through unsubscribe links.
• Opt out of SMS by replying STOP.
• Request access to, correction of, or deletion of your data, subject to legal limits.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for privacy practices on third-party sites.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

11. Contact Us

For privacy questions or requests, please contact us through the details listed on our Locations page.